Shipping Policy

    Our goal is to ensure a seamless and transparent delivery process for your convenience and satisfaction. Below are the details of our delivery process.

    SCOPE OF DELIVERY

    - Countries: We currently ship to the Malaysia, Thailand, Indonesia, Japan, US, Canada, UK, New Zealand, South Africa, Ireland and Australia
    - Future expansion: Expansion to other shipping areas is being considered.

    SHIPPING COSTS

    -  We offer free delivery on all orders
    - No hidden fees: All costs are clearly stated at checkout.

    ORDER PROCESSING TIME

    - Processing time: Orders are processed within 1-2 working days, Monday to Friday.
    - Order deadline: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam).
    - Orders placed on weekends: Orders placed on weekends are processed the next working day.

    TRANSIT TIME

    - Estimated delivery time: 4-7 working days.
    - Working days: Shipments are made Monday to Friday.
    - Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

    DELIVERY PROCESS

    - Reliable courier services: We ship via DHL and Fedex.
    - Insured shipments: All shipments are insured. In case of loss or damage during transportation, please contact our customer service.
    - Eco-friendly packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

    INSTRUCTIONS FOR TRACKING

    - Tracking information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
    - Track your order: You can track your order through our website. Just enter your tracking number on our tracking portal to see the status of your order.
    - Questions and answers: Our support team is ready to help with any questions about tracking your order.

    PROCEDURE FOR MISSING ITEMS

    - Report missing items: Contact our customer service within 7 days of receiving your package via service@perakjewerly.com
    - Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

    RETURNS POLICY

    • Returns: Returns are accepted within 14 days of receipt of your order.
      - Conditions for returns: The goods must be unused, undamaged and returned in the original packaging. Personalized items cannot be returned.
      - Costs: Shipping costs for returns are the responsibility of the customer unless the item is defective or not as described. In such cases perakjewerly.com will
      will cover the return shipping costs.
      - Refund: Refunds are processed within 14 days of receipt of the return and refunded to the original payment method.